Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device. Atlassian cookies and tracking notice, (opens new window)
{"xsrfToken":"50f0b49ecebfe687a4784ddc6a408f4351edc43c_lout","branding":{"id":"3","key":"asd","name":"Amtech Segurança De infraestrutura","portalBaseUrl":"/servicedesk/customer/portal/3","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/3/3","theme":{"headerBGColor":"#070604","headerLinkColor":"#ffffff","headerLinkHoverColor":"#0f1317","headerLinkHoverBGColor":"#0f1317","headerBadgeColor":"#0f1317"}},"helpCenterBranding":{"logoId":"","isLogoAvailable":false,"helpCenterTitle":"Benvindo ao Suporte Amtechnology","sharedPortalName":"Help Center Amtechnology","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"pt-PT":{"helpCenterTitle":"Benvindo ao Suporte Amtechnology","sharedPortalName":"Help Center Amtechnology","localeDisplayName":"português (Portugal)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"pt-PT","userLanguageTag":"pt-PT","portalThemeColor":"#0098e0","helpCenterTitleColor":"#ffffff","useDefaultBanner":false,"isBannerAvailable":false,"hasTopBarBeenSplit":false},"portal":{"id":"3","key":"asd","projectId":10041,"serviceDeskId":3,"name":"Amtech Segurança De infraestrutura","description":"<p>Este Portal permite realizar pedidos de Suporte de Segurança de Sistema .<br> Gerido pela CyberAmtech</p>","portalBaseUrl":"/servicedesk/customer/portal/3","reqTypes":[{"id":"83","name":"Ataque detetado","descriptionHtml":"","callToAction":"Ataque detetado","introHtml":"<p>Ataque ou aviso no sistema detetado</p>","icon":10458,"iconUrl":"https://amtechnology.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10458","groups":[15],"key":""},{"id":"66","name":"Atualização de Firmware","descriptionHtml":"","callToAction":"Atualização de Firmware","introHtml":"<p>Atualização de Firewall</p>","icon":10458,"iconUrl":"https://amtechnology.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10458","groups":[14],"key":""},{"id":"70","name":"CloudBerry","descriptionHtml":"","callToAction":"CloudBerry","introHtml":"<p>Backup Cloudberry</p>","icon":10458,"iconUrl":"https://amtechnology.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10458","groups":[26],"key":""},{"id":"37","name":"Configurar VPN para o escritório","descriptionHtml":"","callToAction":"Configurar VPN para o escritório","introHtml":"<p>Deseja acessar material de trabalho de fora? Avise-nos.</p>","icon":10506,"iconUrl":"https://amtechnology.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10506","groups":[9],"key":""},{"id":"68","name":"Firewall Diversos","descriptionHtml":"","callToAction":"Firewall Diversos","introHtml":"","icon":10458,"iconUrl":"https://amtechnology.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10458","groups":[14],"key":""},{"id":"67","name":"Geração de Relatorio","descriptionHtml":"","callToAction":"Geração de Relatorio","introHtml":"<p>Geração de Relatorios</p>","icon":10458,"iconUrl":"https://amtechnology.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10458","groups":[14],"key":""},{"id":"224","name":"Gestao de Backups ","descriptionHtml":"","callToAction":"Gestao de Backups ","introHtml":"","icon":10555,"iconUrl":"https://amtechnology.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10555","groups":[17],"key":""},{"id":"84","name":"Incidente de Backup","descriptionHtml":"<p>Deve neste pedido informar sempre qual o nome do ficheiro, data que pretende recuperar , local onde está o ficheiro</p>","callToAction":"Incidente de Backup","introHtml":"<p>Incidente com Rotinas de Backup</p>","icon":10458,"iconUrl":"https://amtechnology.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10458","groups":[17],"key":""},{"id":"72","name":"Instalação de Agentes","descriptionHtml":"","callToAction":"Instalação de Agentes","introHtml":"<p>Instalação de Agentes de serviço</p>","icon":10458,"iconUrl":"https://amtechnology.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10458","groups":[15],"key":""},{"id":"75","name":"Instalação de novas versões","descriptionHtml":"","callToAction":"Instalação de novas versões","introHtml":"<p>Instalação de novas versões</p>","icon":10458,"iconUrl":"https://amtechnology.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10458","groups":[17],"key":""},{"id":"51","name":"Novas Regras de Firewall","descriptionHtml":"<p>Serviço de Criação ou alteração de Regras de Fireall de entrada ou saida</p>","callToAction":"Novas Regras de Firewall","introHtml":"<p>Novas Regras de Firewall</p>","icon":10472,"iconUrl":"https://amtechnology.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10472","groups":[14],"key":""},{"id":"73","name":"Patch Management","descriptionHtml":"","callToAction":"Patch Management","introHtml":"<p>Gestao de Patchs de serviços</p>","icon":10458,"iconUrl":"https://amtechnology.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10458","groups":[15],"key":""},{"id":"168","name":"Pedido Comercial","descriptionHtml":"","callToAction":"Pedido Comercial","introHtml":"","icon":10547,"iconUrl":"https://amtechnology.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10547","groups":[9],"key":""},{"id":"48","name":"Relatar um problema no sistema","descriptionHtml":"","callToAction":"Relatar um problema no sistema","introHtml":"<p>Está com problemas com um sistema?</p>","icon":10508,"iconUrl":"https://amtechnology.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10508","groups":[9],"key":""},{"id":"71","name":"Serviços não especificados","descriptionHtml":"","callToAction":"Serviços não especificados","introHtml":"<p>Serviços ou ações que não tem classificação definida</p>","icon":10498,"iconUrl":"https://amtechnology.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10498","groups":[25],"key":""},{"id":"39","name":"Solicitar uma nova conta","descriptionHtml":"","callToAction":"Solicitar uma nova conta","introHtml":"<p>Solicitar uma nova conta para um sistema.</p>","icon":10494,"iconUrl":"https://amtechnology.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10494","groups":[9],"key":""},{"id":"69","name":"Sophos Central","descriptionHtml":"","callToAction":"Sophos Central","introHtml":"<p>Sophos Central</p>","icon":10458,"iconUrl":"https://amtechnology.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10458","groups":[26],"key":""},{"id":"74","name":"Verificação Mensal de Backup","descriptionHtml":"","callToAction":"Verificação Mensal de Backup","introHtml":"<p>Verificacoes mensais de backup</p>","icon":10458,"iconUrl":"https://amtechnology.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10458","groups":[17],"key":""},{"id":"300","name":"Weekend and Off Hours Suport (Global)","descriptionHtml":"","callToAction":"Weekend and Off Hours Suport (Global)","introHtml":"<p>Suporte Fora de Horas</p>","icon":10547,"iconUrl":"https://amtechnology.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10547","groups":[9],"key":""},{"id":"50","name":"Atualizar ou alterar um sistema gerenciado","descriptionHtml":"","callToAction":"Atualizar ou alterar um sistema gerenciado","introHtml":"<p>Por exemplo, atualizar OFFICE.</p>","icon":10503,"iconUrl":"https://amtechnology.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10503","groups":[],"key":""},{"id":"49","name":"Atualizações ou mudanças em servidor","descriptionHtml":"","callToAction":"Atualizações ou mudanças em servidor","introHtml":"<p>Por exemplo, atualizar o servidor de Banco de Dados</p>","icon":10510,"iconUrl":"https://amtechnology.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10510","groups":[],"key":""},{"id":"261","name":"Chat","descriptionHtml":"<p>Requests created by chat</p>","callToAction":"Chat","introHtml":"<p>Requests created by chat</p>","icon":10546,"iconUrl":"https://amtechnology.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10546","groups":[],"key":""},{"id":"35","name":"Corrigir um problema de conta","descriptionHtml":"","callToAction":"Corrigir um problema de conta","introHtml":"<p>Está com problemas para acessar determinados sites ou sistemas? Vamos ajudá-lo.</p>","icon":10472,"iconUrl":"https://amtechnology.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10472","groups":[],"key":""},{"id":"47","name":"Novo dispositivo móvel","descriptionHtml":"","callToAction":"Novo dispositivo móvel","introHtml":"<p>Precisa de um telefone celular ou de tempo para substituição? Nos informe.</p>","icon":10471,"iconUrl":"https://amtechnology.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10471","groups":[],"key":""},{"id":"40","name":"Novos funcionários a bordo","descriptionHtml":"","callToAction":"Novos funcionários a bordo","introHtml":"<p>Solicitar o acesso para os novos colaboradores.</p>","icon":10499,"iconUrl":"https://amtechnology.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10499","groups":[],"key":""},{"id":"36","name":"Obter acesso wi-fi","descriptionHtml":"","callToAction":"Obter acesso wi-fi","introHtml":"<p>Gere uma solicitação para pedir acesso temporário ao Wi-Fi para convidados.</p>","icon":10474,"iconUrl":"https://amtechnology.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10474","groups":[],"key":""},{"id":"46","name":"Pedido por e-mail","descriptionHtml":"","callToAction":"Pedido por e-mail","introHtml":"<p>Pedido recebido através do canal de suporte por e-mail.</p>","icon":10492,"iconUrl":"https://amtechnology.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10492","groups":[],"key":""},{"id":"76","name":"Self Study","descriptionHtml":"","callToAction":"Self Study","introHtml":"<p>Estudo de soluções de Backup</p>","icon":10458,"iconUrl":"https://amtechnology.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10458","groups":[],"key":""},{"id":"38","name":"Solicitar acesso de administrador","descriptionHtml":"","callToAction":"Solicitar acesso de administrador","introHtml":"<p>Por exemplo, se você precisa administrar o JIRA.</p>","icon":10504,"iconUrl":"https://amtechnology.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10504","groups":[],"key":""},{"id":"44","name":"Solicitar novo hardware","descriptionHtml":"","callToAction":"Solicitar novo hardware","introHtml":"<p>Por exemplo, um novo mouse ou monitor.</p>","icon":10475,"iconUrl":"https://amtechnology.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10475","groups":[],"key":""},{"id":"43","name":"Solicitar novo software","descriptionHtml":"","callToAction":"Solicitar novo software","introHtml":"<p>Se você precisar de uma licença de software, solicite aqui.</p>","icon":10479,"iconUrl":"https://amtechnology.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10479","groups":[],"key":""}],"reqGroups":[{"id":9,"name":"Solicitações Comuns"},{"id":14,"name":"Protecao Periferica . Firewall"},{"id":15,"name":"Proteçao ao Endpoint"},{"id":17,"name":"Serviço de backup"},{"id":25,"name":"Manutenção Geral "},{"id":26,"name":"Licencing"}],"orderMapping":{"9":[300,168,37,39,48],"17":[224,84,75,74],"15":[83,73,72],"25":[71],"26":[70,69],"14":[68,67,66,51],"11":[35,36,37,38,39,40],"13":[43,48,50],"10":[43,44,47],"12":[48,49]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"637b5ab3-f688-3a2c-b80b-a41da8b44fe4","appLinkName":"System Confluence","appLinkUrl":"https://amtechnology.atlassian.net/wiki","spaceKey":"ASD","spaceName":"Amtech Service Desk","spaceUrl":"https://amtechnology.atlassian.net/wiki/spaces/ASD","isServer":false},"labels":[],"projectKey":"AMCYB","serviceDeskId":3,"kbLinkDomainURLs":["https://amtechnology.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":3,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"AMCYB","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"português (Portugal)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJiZDMyNDA1ZS1lZjNmLTRjNGMtYTQyOS01ODU0YmQ2ZWU5ZTIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDA0MSI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3Njg2NDUxODgsIm5iZiI6MTc2ODY0Mzk4OCwiYW5vbklkIjoiYW5vbi11c2VyIiwiaHR0cHM6Ly9pZC5hdGxhc3NpYW4uY29tL2FwcEFjY3JlZGl0ZWQiOmZhbHNlfQ.IcJL9KdZxwosMI6-DAka5_9gV0-RcBXJmuBZjo1p6_Q","targetCollection":"upload-project-10041","endpointUrl":"https://api.media.atlassian.com","clientId":"bd32405e-ef3f-4c4c-a429-5854bd6ee9e2","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[{"id":"d0118f22-29dc-4cf2-96e9-81840e1ea34b","name":"Firewall","categoryUrl":"https://amtechnology.atlassian.net/servicedesk/customer/portal/3/topic/d0118f22-29dc-4cf2-96e9-81840e1ea34b","createdAt":"1609325318951"},{"id":"4ea19918-4253-455a-9eec-202f1bd2d6f8","name":"Backups How to Customer Make","description":"Backup method for customers","categoryUrl":"https://amtechnology.atlassian.net/servicedesk/customer/portal/3/topic/4ea19918-4253-455a-9eec-202f1bd2d6f8","createdAt":"1611783209916"},{"id":"deb868be-2336-4b51-9397-14182620c920","name":"Sistema de Suporte Amtech ","description":"Regras sobre todo o sistema de Suporte AMTECH","categoryUrl":"https://amtechnology.atlassian.net/servicedesk/customer/portal/3/topic/deb868be-2336-4b51-9397-14182620c920","createdAt":"1654944083824"}]}},"reqCreate":{"id":74,"projectId":10041,"issueType":{"id":"10027","name":"Tarefa"},"form":{"name":"Verificação Mensal de Backup","descriptionHtml":"","callToAction":"Verificação Mensal de Backup","intro":"<p>Verificacoes mensais de backup</p>","instructions":"","icon":10458,"iconUrl":"https://amtechnology.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10458","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Confirmação de e-mail para","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Resumo","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/3/create/74","requestValidateBaseUrl":"/servicedesk/customer/portal/3/validate/74","calendarParams":{"firstDay":1,"date":"2026-01-17T09:59:48+0000","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"637b5ab3-f688-3a2c-b80b-a41da8b44fe4","appLinkName":"System Confluence","appLinkUrl":"https://amtechnology.atlassian.net/wiki","spaceKey":"ASD","spaceName":"Amtech Service Desk","spaceUrl":"https://amtechnology.atlassian.net/wiki/spaces/ASD","isServer":false},"labels":[],"projectKey":"AMCYB","serviceDeskId":3,"kbLinkDomainURLs":["https://amtechnology.atlassian.net"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJiZDMyNDA1ZS1lZjNmLTRjNGMtYTQyOS01ODU0YmQ2ZWU5ZTIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDA0MSI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3Njg2NDUxODgsIm5iZiI6MTc2ODY0Mzk4OCwiYW5vbklkIjoiYW5vbi11c2VyIiwiaHR0cHM6Ly9pZC5hdGxhc3NpYW4uY29tL2FwcEFjY3JlZGl0ZWQiOmZhbHNlfQ.IcJL9KdZxwosMI6-DAka5_9gV0-RcBXJmuBZjo1p6_Q","targetCollection":"upload-project-10041","endpointUrl":"https://api.media.atlassian.com","clientId":"bd32405e-ef3f-4c4c-a429-5854bd6ee9e2","tokenDurationInMins":20},"hasProformaForm":false,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":false},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}